Return & Refund Policy

Custom Haus, every order is made with care to meet your expectations. Due to the personalized nature of our products, please review our return and refund policy before placing an order.

Custom & Personalized Products

All sales of custom-made and personalized products are final. We do not accept returns, exchanges, or refunds for changes of mind, incorrect sizes, or customer-approved designs.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at McustomHaus@gmail.com, including your order number and photos of the issue.

We will review your request and offer a replacement or refund when appropriate, at no additional cost.

Order Cancellations

Orders may only be canceled before production begins. Once production has started, cancellations and refunds are not available.

Refund Processing

Approved refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.

Contact Us

For any questions or concerns, please contact us at McustomHaus@gmail.com .

Thank you for choosing M Custom Haus!